Achieve visibility and control across order to cash lifecycle

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Orchestrate end to end order lifecycle for increased revenue

In the complex food industry, where omni-channel fulfilment is becoming the standard and perishability is a problem, businesses must have a clear perspective of inventory in order to meet orders and minimise loss of sale. An end-to-end synchronisation between production, planning, inventory, order, sales and payment systems ensures a perfect order fulfilment, reconciliation and an optimised order-to-cash cycle. Instead of focusing on payments, businesses can focus on growing revenues by controlling risks.

Enhance order management by utilizing our integrated fulfillment solution
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Fit-to-purpose order management platform for food service industry

For a perfect order fulfilment, it is essential that businesses accurately and efficiently manage customer orders on-time and in-full. OrderXPro is a comprehensive solution for seamless inventory visibility and order fulfillment across the food value chain. It provides a standardized platform for centrally consolidating scattered orders, reviewing, allocating, and scheduling delivery, improving order fulfillment. Processing order becomes easy with its enterprise-wide view and the orders can be tracked throughout all business units in the extended supply chain. It is designed to orchestrate orders across a distributed omnichannel environment including integration with many systems. It enables you to manage orders, determine the best distribution centre from where the order can be fulfilled and ensures a smooth cash flow cycle.

Order to cash management

Understand how increased order accuracy and fill-rates can be achieved through a consolidated order management system

Order Management

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Leverage technology for better managed order-to-cash cycle

Data and insights from across the order lifecycle enables smarter decision-making and a better view of the entire process. Seamless order processing is enabled through automation at every stage from order placement to delivery through easy-ERP connectivity, live order tracking and electronic proof of delivery (e-PoD). Our e-PoD technology is an in-house mobile based application that drives order reconciliation at the delivery end, reducing payment delays. OrderXPro ensures a cohesive O2C cycle right from order placement, invoicing, to fulfillment and cash collection. With complete visibility of the inventory, it alerts businesses for any out-of-stock orders and drastically reduces order returns. OrderXPro ensures there are no human errors thus avoiding any inaccuracies and bottlenecks.

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Range of Solutions we offer

  • End-to-end order management
  • Managed order to cash lifecycle
  • Multi-channel order fulfillment
  • Order-to-Cash diagnostic review
  • End-to-end process improvement

Together we can achieve these outcomes

51 Increased order accuracy
Increased order accuracy
Near zero order returns
Near-zero order returns
Efficient order fulfillment
Efficient order fulfillment
Reduced stock-outs
Reduced stock-outs
Consolidated actionable insights
Consolidated actionable insights
Real-time visibility
Real-time visibility

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FAQs (Frequently Asked Questions)

How customizable are RK Foodland order management services to meet the unique demands of businesses in Food Service & FMCG sectors?

RK Foodland’s order management services are meticulously designed to cater to the distinctive needs of both the Food Service and Food FMCG sectors.

  • Food Service Sector: In this sector, the emphasis is on timely and accurate order deliveries to maintain the quality and freshness of food items. Customizable order management services are crucial to manage diverse menus, handle bulk orders, and meet the dynamic demands of restaurants, cafes, and other food service providers. RK Foodland ensures that the specific needs, such as unique packaging and temperature requirements, are met with precision.
  • Food FMCG Sector: Here, the focus is on managing a wide array of products and ensuring they reach retailers and customers in optimal condition. Customization in order management helps in efficiently handling various product categories, managing stock levels, and facilitating smooth distribution to various sales channels.

In both sectors, a well-customized order management service is instrumental in enhancing operational efficiency, reducing errors, and ensuring customer satisfaction by meeting their specific demands promptly and accurately.

How can RK Foodland’s order management service help us streamline our order processing and improve customer satisfaction?

RK Foodland effectively executes Order Management through a robust solution known as OrderXPro. Here’s how it can benefit your business:

  • Seamless Management: OrderXPro manages the entire order-to-cash lifecycle seamlessly through a single window, ensuring that every stage of the order process is meticulously handled.
  • Inventory Visibility: It provides clear inventory visibility, ensuring that stock levels are accurately maintained and matched with customer orders.
  • Real-Time Order Fulfillment Visibility: Near real-time visibility of order fulfillment status is provided, ensuring that customers and businesses are always informed about the status of orders.
  • Unified Interface: A single interface is available for distribution centers to manage orders, streamlining the process and improving operational efficiency.
  • Advanced Reporting and Analytics: OrderXPro comes equipped with reporting, dashboard, and analytics features that aid in strategic planning and decision-making.
  • Order Cycle Optimization: It helps in understanding and minimizing the order cycle time, ensuring that customers receive their orders promptly.
  • Customizability: The solution is tailor-made and adaptable, allowing for customization according to specific business needs and challenges.
  • Enhanced Customer Support: Customer support is available for queries on order status and delivery, enhancing the customer experience.
  • Automated Notifications: An auto-emailer and alert functionality keep all relevant parties informed about the stages of order processing.
  • Flexibility in Order Modifications: Stores have the flexibility to update, modify, or delete orders placed 24hrs prior to the actual delivery timestamp, providing adaptability in order management.
  • ERP Integration: OrderXPro seamlessly integrates with ERP systems, ensuring a smooth flow of transactions and data across various business functions.
How can RK Foodland’s order management service help us handle large volumes of orders and improve our order fulfillment rate?

RK Foodland’s order management service is adept at managing high volumes of orders, ensuring that food businesses operate smoothly and customers receive their orders promptly.

  • The service encompasses:
    Automation: Utilizing technology to automate various stages of the order processing, reducing manual intervention and increasing accuracy.
  • Inventory Management: Implementing systems that provide on-demand inventory updates, ensuring that stock levels are maintained, and orders are fulfilled without delays.
  • Supplier and Logistics Coordination: Collaborating efficiently with suppliers and vendors, ensuring that the supply chain operates seamlessly, and orders reach customers as per schedule.
  • Scalability: The system is designed to easily adapt to increasing order volumes, ensuring that businesses can manage peak times without compromising on service quality.
    By focusing on these aspects, RK Foodland’s order management service enhances the order fulfilment rate, ensuring customer satisfaction and business success.