RKFoodland’s Response to COVID19

RKFoodland's Response To COVID19

Our Assurance During This Pandemic

We at RKFoodland always serve our customers while maintaining the highest levels of safety and quality. Amidst the wide outspread of the Coronavirus, we have taken additional measures to ensure these levels are maintained at all times so as to keep delivering our customers while safeguarding the health of our colleagues and partners.

COVID-19: The RK Foodland Assurance

Message from the COO : Supply chain is the backbone of a business; and we’ve got your back.

Mr Balasubramanian Iyer

It is times like these when the spirit of true partnership fortifies our commitment to ensure business continuity and brand protection for all our clients and collaborators. We are fully cognizant of the limitations and interruptions that arise out of the Covid-19 pandemic, and I write this message as an assurance that we will deal with this situation proactively and to the best of our abilities.


Our operating philosophy of 'S.O.U.R.C.E.S' (Source Of Underlying Risks, Realities, Cause, Effects, & Solutions) has helped us outline an approach that will be the guiding principle for our colleagues to combat bottlenecks and deliver value, seek our vale, without compromising our values to all our customers. Our pursuit of service excellence remains undeterred and our promise of business continuity strong. I am happy to illustrate below our 'C5 to combat C19' approach that showcases our approach to operationally tackle limitations that arise out of the Covid-19 pandemic.


C5 to combat C19 - RKFoodland


The spirit of partnership is what drives us through these uncertain times. We will have to extend and exercise all precautions and resources through this period and would request guidance and support of all our clients and stakeholders.


We are all in this together, you can count on us.


Best Regards,
BALASUBRAMANIAN IYER, COO, RKFoodland

Measures Taken

We at RKFoodland always serve our customers while maintaining the highest levels of safety and quality. Amidst the wide outspread of the Coronavirus, we have taken additional measures to ensure these levels are maintained at all times so as to keep delivering our customers while safeguarding the health of our colleagues and partners.

  • Crisis Management

    Creation of a Crisis management team ensuring that all updates and information is pushed through to employees via official sources of information and trusted communication channels.

  • Preventive Measures

    Implementing preventive measures in all offices and DC that are still operating like temperature checks, increased cleaning, hand washing and social distancing.

  • Work Environment

    Maintaining regular housekeeping practices like routine cleaning and disinfecting of surfaces, equipment, and other elements of the work environment.

  • Social Distancing

    Minimizing contact among workers, clients, and customers by replacing face-to-face meetings with virtual communications, video or audio capabilities.

  • Work From Home

    Initiating Work From home option wherever possible.

  • Proactive

    Active communication with sick employees to stay home.

  • T&D

    Cross-training team members to perform critical functions in the event of an unexpected absence or quarantine of another team member.

  • Communications

    Maintaining constant dialog with supplier partners and focus on business continuity and contingency planning for customers.

  • Compliance

    Compliance to all Government directives.

Break the Chain : “The strength of the team is each individual member. The strength of each member is the team”

The recent pandemic that has disrupted life and businesses for ourselves and our customers has brought with it many challenges. While the leadership is working rigorously on ensuring business continuity and reassuring our clients our willingness and preparedness to serve them with renewed vigour we took equal measures that our employees remain assured, motivated, engaged and united in these uncertain times.


To ensure that each and every employee remains beaded and engaged we have initiated a comprehensive Employee Engagement Plan named “Break the Chain” focusing on 4 key levers:

Uplifting Morale


A series of video messages by senior leadership across regions and functions to educate , inform our people on the evolving business realities and also reassure them continuously to help improve the morale.

An additional COVID health insurance has been taken for all employees and their family.

Engaging Creatively


Activate communication through Social Media platforms like Whatsapp/ MS Teams and initiated a series of engagement activities such as ‘Foodland Got Talent’, “Funny Videos of the Family”, ‘Singing Competition’, “Poster competition”, ‘What’s cooking today’, Photography contest’ to your best memory etc.


They say sharpen the axe, when the hoot is called out. And that we are doing exactly that at Foodland Group. We have organised live training webinar on various topics relevant to supply chain industry which will ensure that our employees are ready and upskilled to face the world when we resume normalcy in business.

Holistic Wellbeing


Employees' Wellness – physical, psychological and emotional is our number one priority


We have leveraged our proprietary UNITXPRO platform to launch a comprehensive real time WELLNESS Assessment to measure and monitor physical and emotional health of each of our colleague.


Along with a real time status of COVID cases in our ecosystem (fortunately there is none so far), we are also logging emotional status which would allow us to identify employees you may require counselling support.


Full time OHS advisor is on board and all locations have emplaned doctors to attend any situation or counselling support that employees may need.

All employees are provided with ready resources like workout and meditation videos.

Citizen’s Responsibility


To remind the employees of their responsibility towards nation we have created a Covid Corner on our Intranet which has all important circulars across the states.


It also has Covid Policy that defines process in detail which guides them to take valid steps and visit the nearest testing centre if they feel the need.


Also, a series of infographic posters are being made that keeps reminding them of their duties towards nation by maintaining social distancing, personal hygiene and collective responsibility.

Assurance

Amidst this scenario, we believe that food supply chain is critical and so we have ensured essential operations are run safely and smoothly.


Operations Tracker: This is to give an overview of the operating status of our Distribution Centres (DCs) pan India. It is updated on a real-time basis to ensure visibility of operations.


Unit Management:


  • Unit Management system (UnitXPro) is a proprietary technology solution developed by Planet NEXTgen Technologies one of the group companies supporting Radhakrishna Foodland in offering digital solutions that helps support a Units’ various functions, processes, and systems; including proactive management of contingencies.
  • A set of checklist specific to COVID-19 have been prepared for all DCs wherein daily quality and safety measures are prepared in a task format.
  • It allows the Quality Manager to maintain a track of the operation and employee status at the DC.
  • Certain useful resources have been added with basic information and precautions against COVID.
  • This helps to better manage the DC in times of such a situation.
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